TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Drive boutique sales and individual KPI achievement through effective selling techniques, client discovery, and product storytelling
• Develop and nurture long-term client relationships through personalized clienteling, leveraging all available tools and data to build meaningful connections
• Execute luxury retail processes including inventory management, cash handling, security protocols, and visual merchandising standards
• Embody TAG Heuer's brand DNA as a passionate ambassador both in-store and at external events, communicating brand heritage and technical product details to inspire trust
• Collect and maintain accurate client data in CRM systems to enable personalized outreach and identify upselling opportunities
• Support team members and maintain operational excellence through adherence to grooming standards, Visual Merchandising guidelines, and internal control policies
• Coordinate after-sales operations and ensure customer satisfaction throughout the warranty and service journey

Qualifications

• Minimum 2 years' experience in luxury retail environment
• Fluent in English and local language (French preferred); additional language skills valued
• Demonstrated knowledge of and passion for luxury watches, lifestyle trends, sports, and new technologies
• Proven selling skills including client discovery, objection handling, upselling, and closing techniques
• Strong understanding of sales and clienteling KPIs (traffic, conversion, ASP, client recruitment, active base growth)
• Proficiency with digital tools and retail management systems including CEGID and Salesforce
• Excellent presentation and communication skills with strong interpersonal abilities
• Client-centric mindset with drive to recruit new clients and build the active customer base

Skills

Experience

Beginner to intermediate level with minimum 2 years of luxury retail experience required. Candidates should demonstrate a strong sales track record, evidence of client relationship management, and familiarity with high-end retail environments and brand-building initiatives.

Education

High school diploma or equivalent required; post-secondary education in retail management, hospitality, or business preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from CAD 23 to CAD 25 per hour.

Benefits

Medical insurance, bonus and commission structure, paid time off, retail holiday pay, 401(k) with automatic employee contribution, and employee assistance programs.

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.