TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer is a Swiss luxury watchmaker within the LVMH group, celebrated for performance-driven chronographs and sport-inspired timepieces. The Maison operates a global retail network and combines a strong heritage with contemporary innovation, emphasizing precision, technical expertise and experiential retail.

Role & Responsibilities

• Drive boutique sales by achieving individual KPIs and contributing to collective store targets through consultative selling and effective upselling.
• Deliver exceptional, personalized client experiences across all touchpoints, with an omnichannel mindset that integrates in-store, digital and aftersales interactions.
• Develop and nurture long-term client relationships through proactive clienteling: outreach, appointment management and follow-up to convert prospects into active clients.
• Communicate TAG Heuer’s brand story, product benefits and technical features persuasively to build trust and affinity.
• Contribute to daily store operations and administrative processes (inventory, cash management, security, opening/closing) in compliance with internal control policies.
• Operate retail systems and CRM platforms (CEGID, Salesforce), execute visual merchandising standards and assist with window and product presentation.
• Coordinate aftersales procedures until product return and ensure rigorous adherence to grooming, attitude and VM guidelines.
• Propose merchandising and promotional ideas, support events and foster an inclusive, collaborative work environment.

Qualifications

• Minimum of 2 years’ experience in luxury retail or high-end watch/jewellery sales with demonstrated sales results.
• Fluent English; additional languages are a plus.
• Strong selling capabilities including client discovery, storytelling, objection handling and closing.
• Proven clienteling ability and familiarity with client development KPIs (outreaches, appointments, conversion).
• Digital literacy with experience using retail and CRM tools; ability to learn new systems rapidly.
• Professional presentation, high integrity and the ability to represent the Maison at in-store and external events.

Skills

Experience

At least two years of progressive experience in a luxury retail environment, preferably with exposure to watches or jewelry; demonstrable track record of meeting sales KPIs and growing an active client base.

Education

High school diploma or equivalent required; vocational training or certifications in retail, luxury sales or horology preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Benefits

Medical insurance, commission and bonus structure, paid time off, retail holiday pay, 401(k) with automatic employee contribution, employee assistance program

Culture

TAG Heuer fosters a performance-oriented yet collaborative boutique environment where brand passion, professionalism and client obsession are paramount. The Maison values initiative, inclusivity and continuous learning while emphasizing attention to detail and a polished public presence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.