TAG Heuer Client Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $21–24/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 2, 2026
About TAG Heuer
TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.
TAG Heuer Client Advisor position in Toronto, Ontario. Full-time luxury retail sales role with competitive hourly rate ($21–$24 CAD) plus commission and bonus.
Role & Responsibilities
- Drive boutique sales and personal KPIs while consistently delivering memorable client experiences on the sales floor
- Execute consultative selling techniques including client discovery, product presentation, storytelling, upselling, and objection handling
- Develop and maintain a personalized client base through strategic outreach, appointments, and follow-up using available clienteling tools and CRM systems
- Communicate TAG Heuer brand DNA, heritage, and technical watch specifications to build trust and long-term client relationships
- Leverage omnichannel retail touchpoints to maximize client experience across all possible interaction channels
- Contribute to daily operational processes including inventory management, cash handling, security protocols, store opening and closing procedures
- Operate POS and CRM systems (CEGID, Salesforce) and execute visual merchandising standards including window displays and product presentations
- Coordinate after-sales operations and ensure compliance with internal control policies, grooming standards, and presentation guidelines
- Support boutique colleagues and team members while maintaining a positive, inclusive, and supportive work environment
- Propose and implement new ideas to enhance sales opportunities through merchandising initiatives, events, and product mix optimization
Qualifications
- Minimum 2 years of luxury retail experience
- Fluency in English and French (French is local language in Quebec region, but role is in Toronto)
- Genuine passion for watches, lifestyle trends, emerging technologies, and sports
- Strong understanding of sales KPIs including traffic, conversion, sales volume and value, ASP, and sales mix
- Knowledge of client and clienteling KPIs and metrics
- Familiarity with front-end and back-end retail tools and systems
- Comprehensive knowledge of luxury retail procedures and internal brand protocols
- Client-centric mindset with focus on recruiting new clients and nurturing long-term relationships
Skills
Experience
Entry-level candidates with a minimum of 2 years of demonstrable experience in a luxury retail environment are encouraged to apply. Candidates should demonstrate prior success in achieving sales targets, managing client relationships, and working within sophisticated retail operating systems. Experience with luxury watch retail or high-end goods is highly valued.
Education
No specific educational qualification is mandated; however, secondary education or equivalent is expected. Candidates with formal training in luxury retail, hospitality, or business studies are viewed favorably.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Compensation
The base compensation for this position ranges from CAD 21 to CAD 24 per hour.
Benefits
Medical insurance, bonus or commission structure, paid time off, retail holiday pay, retirement plan, employee assistance programs
Culture
TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like TAG Heuer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Boutique Associate», «Luxury Watch Specialist», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.