TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Drive boutique sales performance and achieve individual KPIs by delivering memorable client experiences and leveraging selling techniques and team collaboration
• Serve as a Brand Ambassador, embodying TAG Heuer's brand DNA and communicating brand story, heritage, and technical product details to build trust and lasting relationships
• Develop and maintain long-term client relationships through qualitative data collection and personalized engagement, achieving clienteling objectives including new client recruitment and VIC share
• Support omnichannel sales initiatives and propose ideas to develop sales through merchandising, events, and product mix optimization
• Contribute to operational excellence by executing daily processes including inventory management, cash handling, visual merchandising, and aftersales coordination
• Leverage digital tools (CEGID, Salesforce) effectively and maintain compliance with retail procedures, grooming standards, and internal control policies
• Maintain store presentation standards through window animation, product displays, and comprehensive store maintenance
• Foster a positive, inclusive, and supportive work environment while representing the Maison both in-store and at external events

Qualifications

• Minimum 3 years of experience in luxury retail environment
• Fluent in English with proficiency in local language (Australian English); third language desirable
• Demonstrated knowledge of and passion for watches, lifestyle trends, new technologies, and sports
• Proven selling skills including client discovery, product presentation, storytelling, upselling, objection handling, and sales closing
• Understanding of sales KPIs (traffic, conversion, volume, value, ASP, sales mix) and Client and Clienteling KPIs
• Knowledge of brand retail procedures, front and back office tools, and digital retail systems
• Client-centric mindset with ability to recruit new clients and nurture long-term relationships
• Strong interpersonal and communication skills with excellent presentation abilities

Skills

Experience

Minimum 3 years of professional experience in a luxury retail environment, with demonstrated track record of achieving sales targets and building client relationships. Prior experience in watch retail or high-end fashion/jewelry retail is strongly preferred.

Education

Secondary education or equivalent; further education in luxury retail, hospitality, or business administration is a plus.

Workplace

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.