TAG Heuer Client Advisor
TAG Heuer seeks a Client Advisor in Santa Clara, CA (Valley Fair) — $26–$28/hr plus commission. Drive boutique sales, clienteling and events.
Overview
TAG Heuer is a Swiss luxury watchmaker renowned for its precision, sports-oriented design and avant-garde approach to horology. As part of the LVMH group, the Maison combines heritage craftsmanship with contemporary marketing and retail standards, operating an international network of boutiques that emphasize client experience and retail excellence.
Role & Responsibilities
- Drive boutique sales by meeting individual KPIs through consultative selling, upselling and closing; consistently deliver memorable in-store client experiences.
- Develop and nurture long-term client relationships via proactive clienteling, outreach, appointments and personalised follow-up using CRM and digital tools.
- Operate omnichannel sales practices to ensure a seamless client journey across in-store and remote touchpoints.
- Represent the brand at boutique events and external activations, communicating TAG Heuer’s heritage, product benefits and technical details persuasively.
- Execute daily retail operations including inventory management, cash handling, store opening/closing, security procedures and after-sales coordination until return to client.
- Apply and maintain high standards of visual merchandising (window animation, product presentation, catalogues) and adhere to grooming and conduct guidelines.
- Use retail systems accurately (CEGID, Salesforce) and ensure compliance with internal control policies while contributing to a positive, inclusive team environment.
Qualifications
- Minimum two years’ experience in luxury retail or premium watch/jewellery sales.
- Demonstrable selling skills: client discovery, product presentation, storytelling, objection handling, upselling and closing.
- Strong understanding of retail KPIs (traffic, conversion, volume/value sales, ASP) and clienteling metrics.
- Fluency in English; additional language skills are advantageous.
- Familiarity with retail procedures and digital sales tools; experience with CEGID and Salesforce preferred.
Skills
Experience
Minimum two years of hands-on experience in a luxury retail environment, ideally with exposure to watches or high-end accessories; proven track record of client acquisition and repeat-business growth using CRM and omnichannel tools.
Education
High school diploma or equivalent; vocational training or certifications in luxury retail, sales or horology are a plus.
Workplace
The role is situated in Santa Clara, California, USA — conveniently close to San Jose. There are currently 22 open positions in Santa Clara on Cerulean, with 1 added recently. Within California, Cerulean currently features 360 open roles, including 16 recent additions. Across USA, Cerulean lists 2.211 open roles — 80 of them newly added.
Compensation
The base compensation for this position ranges from USD 26 to USD 28 per hour.
Benefits
Medical insurance; commission and bonus structure; paid time off; retail holiday pay; 401(k) with automatic employee contribution; employee assistance programs.
Culture
TAG Heuer fosters a performance-driven, team-oriented retail culture rooted in sporty, innovative brand DNA. The boutique environment prioritises client service excellence, professional development and collaboration across sales, after-sales and store operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.