TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer is a Swiss luxury watchmaker renowned for performance-driven design and a strong sporting heritage. As a maison within the LVMH group, TAG Heuer combines artisanal watchmaking with contemporary, event-driven retail and a global boutique network, offering employees a high-energy environment at the intersection of watchmaking, lifestyle and technology.

Role & Responsibilities

• Drive sales on the boutique floor to meet individual and store KPIs through targeted prospecting, client discovery, product presentation, upselling and closing.
• Act as a passionate brand ambassador in and outside the boutique, representing TAG Heuer at store events and client engagements.
• Develop and maintain long-term client relationships using clienteling activities: outreach, appointment setting and follow-up to grow the active client base.
• Adopt an omnichannel approach to client service, integrating in-store and digital touchpoints to maximise client experience and conversion.
• Collect qualitative client data and leverage insights to deliver personalised communications and sales opportunities.
• Propose merchandising, event and assortment ideas to develop sales and improve the in-store customer journey.
• Execute daily retail operations and administrative tasks (inventory, cash handling, store opening/closing) under boutique management supervision.
• Use front- and back-office tools (CEGID, Salesforce) to manage sales, client records and reporting; perform Visual Merchandising and window animation as required.
• Coordinate aftersales activities, ensuring timely return and service of watches and clear communication with clients.
• Respect and apply company guidelines on grooming, attitude, visual standards and internal control policies; contribute to store maintenance and a positive team environment.

Qualifications

• Minimum two years' experience in a luxury retail environment with demonstrable sales results.
• Strong knowledge of watches, brand DNA and contemporary lifestyle trends; genuine passion for horology and related sports/technology culture.
• Fluent in English; additional languages considered an advantage.
• Proven selling skills including client discovery, storytelling, objection handling, upselling and closing.
• Familiarity with sales and clienteling KPIs (traffic, conversion, ASP, mix) and the ability to use KPI insight to drive activity.

Skills

Experience

At least 2 years of experience in luxury retail or premium watch/watch-adjacent retail with a track record of meeting sales targets and working to KPI metrics; event and clienteling experience strongly preferred.

Education

High school diploma or equivalent; vocational training in retail, luxury goods or hospitality is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 18 to USD 21 per hour.

Benefits

Medical insurance; commission and quarterly bonus program; paid time off; retail holiday pay; 401(k) with automatic employee contribution; employee assistance programs.

Culture

TAG Heuer cultivates a high-energy, performance-oriented culture rooted in sport and innovation. The boutique environment prizes client-centric service, teamwork and professional development, with frequent brand events and a strong focus on elevating the customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.