TAG Heuer Client Advisor
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 3, 2026
About TAG Heuer
TAG Heuer is a Swiss avant-garde watchmaker renowned for innovation in chronographs and contemporary design. The maison sits within the LVMH ecosystem and combines technical engineering, sporting heritage, and progressive brand positioning to engage a cosmopolitan, performance-oriented clientele. As an employer, TAG Heuer emphasises entrepreneurial spirit, high standards of client service and a performance-driven retail culture.
TAG Heuer seeks a Client Advisor in Milan — permanent on-site role driving boutique sales, clienteling and visual merchandising for the luxury watch maison.
Role & Responsibilities
- Drive boutique sales and consistently achieve individual KPIs through consultative selling, upselling and effective closing techniques.
- Develop and expand the active client base through proactive client discovery, personalised clienteling and follow-up communications.
- Act as a brand ambassador in and outside the boutique, communicating TAG Heuer’s DNA, history and product stories to clients.
- Deliver memorable in-store experiences and maintain high standards of grooming, attitude and service etiquette.
- Support boutique operations by adhering to retail and administrative processes, leveraging digital tools and contributing to daily tasks under management direction.
- Ensure accurate qualitative client data collection and use client insights to tailor personalised outreach and service.
- Apply Visual Merchandising guidelines and assist in maintaining the boutique’s commercial presentation.
Qualifications
- Minimum 3 years of retail sales experience; experience within luxury watches, jewellery or high-end fashion strongly preferred.
- Proven track record of meeting or exceeding sales targets and KPIs in a retail environment.
- Demonstrable clienteling ability with experience in building long-term client relationships and recruiting new clients.
- Excellent interpersonal and communication skills; customer-centric attitude and high emotional intelligence.
- Energetic, self-motivated, adaptable and capable of working in a fast-paced boutique environment with a strong team spirit and integrity.
Skills
Experience
Minimum 3 years of direct retail sales experience, preferably in luxury watches, jewellery or high-end fashion, with a proven record of achieving sales targets and delivering clienteling-driven growth.
Education
Secondary school diploma or equivalent; higher education in luxury retail, hospitality or a related discipline is a plus.
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Culture
TAG Heuer fosters an innovative, performance-oriented retail culture rooted in its avant-garde heritage. The workplace values entrepreneurial initiative, authentic brand advocacy and rigorous service standards while encouraging team collaboration and personal accountability.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like TAG Heuer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Relations Advisor», «Boutique Sales Associate», «Luxury Retail Consultant», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.