TAG Heuer Client Advisor
About TAG Heuer
TAG Heuer is an iconic Swiss watchmaker and a member of LVMH's Watches & Jewellery division, renowned for combining technical innovation with contemporary design. As part of the LVMH group, TAG Heuer offers employees access to robust learning programmes, cross-brand initiatives and a high-performance luxury retail environment.
TAG Heuer seeks a Client Advisor for its Las Rozas Village boutique in Madrid — sales and clienteling role within LVMH Watches & Jewellery.
Role & Responsibilities
- Drive boutique sales by achieving individual KPIs and delivering exceptional in-store customer experiences.
- Develop and grow an active client base through proactive clienteling, outreach and appointment management.
- Represent the brand in and outside the boutique, participating in events and building long-term client relationships.
- Operate omnichannel sales processes and leverage all client touchpoints to maximise conversion and retention.
- Execute daily retail operations under boutique management (inventory, cash handling, store opening/closing, security).
- Use CRM and POS systems (Salesforce, CEGID) to capture qualitative client data and convert insights into personalised outreach.
- Coordinate after‑sales processes until product return and ensure compliance with internal control policies.
- Maintain visual merchandising standards (window animation, product presentation) and contribute to store maintenance.
Qualifications
- Minimum 3 years' experience in retail sales, preferably within luxury goods, watches or jewellery.
- Proven track record of meeting sales targets and executing client development strategies.
- Excellent interpersonal and communication skills with strong presentation and brand ambassador capabilities.
- Demonstrated ability to work in a fast‑paced, results‑oriented environment and to propose commercial initiatives.
- Experience with CRM/POS systems (Salesforce, CEGID) or similar platforms; strong digital literacy.
- High integrity, teamwork orientation and adherence to grooming and visual merchandising guidelines.
Skills
Experience
Minimum 3 years of retail or luxury sales experience, ideally with direct experience in watches or jewellery and demonstrated success in client development and meeting sales targets.
Education
High‑school diploma or equivalent; vocational training in retail or luxury sales is advantageous.
Workplace
This position is based in Madrid, Madrid, Spain.
Benefits
Access to exclusive training and development opportunities; participation in Employee Resource Groups such as EllesVMH and LVMHPride; inclusion and diversity initiatives.
Culture
TAG Heuer fosters a performance-driven yet collaborative retail culture that marries Swiss watchmaking heritage with contemporary innovation. The brand emphasizes professional development, inclusivity and employee networks within the wider LVMH ecosystem.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like TAG Heuer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Advisor», «Client Relations Specialist», «Boutique Sales Consultant», «Luxury Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.