TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Play a central role on the sales floor to increase boutique sales and achieve objectives through individual KPIs whilst delivering memorable client experiences and services
• Support colleagues and team members in the boutique to foster a collaborative retail environment
• Maintain an omnichannel sales mindset to ensure optimal client experience across all touchpoints
• Propose innovative ideas to develop sales, including merchandising strategies, event participation, and product mix optimization
• Embody TAG Heuer's brand DNA and serve as a passionate Brand Ambassador both in-store and at external events
• Achieve individual clienteling objectives including outreach targets, appointment scheduling, and conversion metrics by leveraging all available tools
• Ensure qualitative client data collection and leverage customer insights to provide personally relevant communications and capitalize on growth opportunities
• Communicate brand story, DNA, technical specifications, and product advantages in an inspiring manner to build trust and enduring client relationships
• Contribute to daily operational processes including inventory management, cash handling, security protocols, and store opening/closing procedures
• Properly utilize front and back office tools including CEGID and Salesforce systems
• Coordinate after-sales operations and monitor watch servicing until client return
• Apply rigorous grooming, attitudinal, and visual merchandising standards including window animation, product presentation, and catalog management
• Contribute to store maintenance and a positive, inclusive, and supportive work environment
• Ensure compliance with all internal control policies and brand retail procedures

Qualifications

• Minimum 3 years of experience in luxury retail environments
• Knowledge of and passion for watches, new trends in lifestyle, emerging technologies, and sports
• Fluency in English and Spanish, with a third language preferred
• Expert selling skills including client discovery, product presentation, storytelling, upselling, objection handling, and sales closing
• Strong understanding of sales KPIs including traffic, conversion, sales volume and value, ASP, and product mix analysis
• Knowledge of client and clienteling KPIs
• Proficiency with digital tools and retail management systems
• Knowledge of brand DNA, brand history, and current collections
• Familiarity with front and back office retail procedures
• Client-centric mindset with focus on recruiting new clients and nurturing long-term relationships
• Excellent interpersonal and communication skills with an open, receptive approach
• Energetic, self-motivated, and results-oriented
• Self-starter capable of thriving in fast-paced, dynamic retail environments
• Adaptable and flexible with ability to generate innovative ideas and solutions
• Strong team spirit, high integrity, and transparency
• Excellent presentation skills and professional appearance suitable for representing the Maison

Skills

Experience

Minimum 3 years of progressive experience in luxury retail environments, with demonstrated success in client-facing sales roles, brand representation, and team collaboration.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 28 per hour.

Benefits

Medical insurance, bonus or commission structure, paid time off, retail holiday pay, 401(k) with automatic employee contribution, employee assistance programs

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.