TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Play a central role on the sales floor, driving boutique revenue through consultative selling techniques and personal KPI achievement
• Deliver memorable in-store experiences while supporting colleagues and fostering team collaboration
• Develop long-lasting client relationships through clienteling initiatives, including outreach, appointment setting, and follow-up
• Embody TAG Heuer brand DNA and serve as a passionate brand ambassador both in and outside the boutique, particularly at events
• Ensure qualitative client data collection and leverage CRM tools to personalize client engagement and capitalize on sales opportunities
• Communicate brand stories, technical product details, and advantages in an inspiring manner to build trust and long-term relationships
• Execute daily operational processes including inventory management, cash handling, security protocols, and store opening/closing procedures
• Maintain rigorous adherence to grooming, attitude, and visual merchandising guidelines; coordinate window displays and product presentations
• Manage after-sales operations and coordinate watch servicing until return to client
• Apply internal control policies and compliance procedures; contribute to store maintenance and a positive, inclusive work environment

Qualifications

• Minimum 2 years' experience in luxury retail environment
• Fluent in English plus local language (Spanish preferred); third language is a plus
• Strong knowledge of or passion for watches, lifestyle trends, new technologies, and sports
• Proficiency in CEGID and Salesforce platforms
• Demonstrated understanding of sales KPIs (traffic, conversion, sales volume and value, average transaction price, sales mix)
• Familiarity with clienteling KPIs and digital retail tools
• Knowledge of brand DNA, history, and collections
• Excellent client-centric mindset with proven ability to recruit new clients and nurture long-term relationships

Skills

Experience

Minimum 2 years of professional experience in luxury retail sales or a client-facing role within the luxury goods sector. Beginner-level candidates with strong relevant passion and foundational luxury retail exposure may be considered.

Education

High school diploma or equivalent; further retail, business, or luxury goods training is advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 28 per hour.

Benefits

Medical insurance, bonus and commission structure, paid time off, retail holiday pay, 401(k), automatic employee contribution, employee assistance programs

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.