TAG Heuer Client Advisor

Overview

TAG Heuer is a Swiss luxury watchmaker renowned for its sporty, precision-driven timepieces and strong ties to motorsports and contemporary culture. The Maison is part of the LVMH Group and combines heritage craftsmanship with a progressive approach to design, marketing and retail, offering rigorous training and performance-oriented career paths within an international luxury environment.

Role & Responsibilities

• Deliver exceptional in-store client experiences and consistently achieve personal and boutique sales targets through consultative selling and storytelling.
• Actively develop and nurture long-term client relationships via clienteling activities, targeted outreach, appointments and follow-ups.
• Drive omnichannel sales by leveraging all client touchpoints and digital tools to ensure a seamless customer journey.
• Represent the brand at in-store and external events, embodying TAG Heuer’s brand DNA and technical story.
• Maintain retail operations excellence: inventory, cash handling, security, store opening/closing and compliance with internal control policies.
• Use retail platforms (CEGID, Salesforce) to capture qualitative client data, manage pipeline and convert opportunities.
• Manage after‑sales coordination until product return to the client and liaise with service teams as required.
• Execute visual merchandising standards including window animation, product presentation and catalogues and contribute ideas to improve sales performance.

Qualifications

• Minimum 2 years’ experience in luxury retail, preferably in watches or high-end accessories.
• Fluent in English; fluency in an additional language is required (a third language is a plus).
• Proven selling skills: client discovery, product presentation, upselling, objection handling and closing.
• Strong knowledge or genuine passion for watches, lifestyle trends, sports and related technologies.
• Familiarity with retail KPIs (traffic, conversion, sales volume/value, ASP, sales mix) and clienteling metrics.
• Proficiency with retail systems, specifically CEGID and Salesforce, and other front/back office retail tools.
• Ability to work a flexible retail schedule and represent the Maison both inside and outside the boutique.

Skills

Experience

At least 2 years of experience in luxury retail with demonstrable achievement of sales targets and clienteling objectives; prior exposure to watch brands or premium accessories preferred. Comfortable representing the brand at events and leveraging digital CRM tools to convert leads into sales.

Education

High school diploma or equivalent; tertiary education or vocational training in retail, hospitality, luxury brand management or a related discipline is preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 20 to USD 23 per hour.

Benefits

Medical insurance; commission and bonus structure; paid time off; retail holiday pay; 401(k) with automatic employee contribution; employee assistance programs.

Culture

TAG Heuer blends Swiss watchmaking heritage with a culture of performance, innovation and sporty elegance. The retail environment is collaborative and results-driven, offering extensive product training and opportunities to engage with clients and high-profile events.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.