TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Achieve and exceed sales targets and qualitative KPIs through effective selling techniques and omnichannel awareness
• Embody TAG Heuer's brand DNA as a passionate Brand Ambassador within and outside the boutique
• Build long-term client relationships by communicating brand story, demonstrating technical expertise, and delivering personalized experiences
• Recruit new clients and maintain high repeater rates and VIP client shares through effective clienteling strategies
• Maintain accurate client data and leverage insights to deliver meaningful, personalized interactions
• Contribute to daily operational processes including inventory, cash handling, security, and store opening/closing under Boutique Manager supervision
• Manage CEGID and Salesforce systems, coordinate visual merchandising, and assist with product display
• Coordinate aftermarket service processes to ensure seamless client experiences from intake to watch return
• Adhere to brand standards regarding grooming, professional behaviour, and visual merchandising excellence
• Foster an inclusive, supportive team environment while ensuring compliance with internal control policies

Qualifications

• Minimum 2-3 years' experience in luxury retail, preferably in watches or horology
• Fluent in English with excellent written and spoken communication
• Strong interpersonal and relationship-building skills
• Demonstrated passion for delivering exceptional client experiences
• Strong sales acumen with effective storytelling ability
• Collaborative team player with high integrity and professionalism

Skills

Experience

Minimum 3 years of professional experience in luxury retail, with watches or horology experience strongly preferred.

Education

Secondary education or equivalent; luxury retail training or certifications are advantageous.

Workplace

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.