TAG Heuer Client Advisor

About TAG Heuer

TAG Heuer, founded in 1860 in Saint-Imier, Switzerland, stands at the intersection of avant-garde watchmaking, precision engineering and sporting performance. As an employer, the Maison offers a dynamic environment where heritage and innovation inform every function, from manufacture and design to retail, marketing and digital transformation. Its teams contribute to a brand renowned for chronographs, motor-racing partnerships and a bold spirit of performance under pressure. TAG Heuer seeks passionate, agile professionals who value technical excellence, entrepreneurial energy and collaborative ambition, offering opportunities to grow within a global luxury house shaped by Swiss savoir-faire and contemporary momentum.

Role & Responsibilities

• Achieve and exceed assigned sales targets and qualitative KPIs, playing a central role on the sales floor through consultative engagement and omnichannel sales strategies
• Embody TAG Heuer's brand DNA as a passionate Brand Ambassador, building long-term client relationships by communicating brand heritage and demonstrating technical expertise
• Achieve individual clienteling objectives—including new client recruitment, repeat clientele development, and VIC portfolio expansion—through strategic use of available tools and resources
• Maintain high-quality client data and leverage client insights to deliver personalized and meaningful service experiences
• Execute daily operational processes under the Boutique Manager's supervision, including inventory management, cash handling, and security protocols
• Support visual merchandising initiatives and utilize retail systems (CEGID, Salesforce) to optimize store presentation and sales efficiency
• Coordinate aftersales service processes, ensuring seamless client experiences from service intake through watch return
• Maintain brand standards regarding personal grooming, professional behavior, and boutique presentation excellence at all times
• Foster a collaborative, inclusive, and high-performing team environment while ensuring compliance with internal control policies

Qualifications

• Minimum 3 years of professional experience in luxury retail, with watches industry experience preferred
• Fluent English proficiency in both written and spoken communication
• Demonstrated passion for delivering exceptional client experiences and cultivating long-term relationships
• Strong sales acumen with ability to engage clients through sophisticated storytelling and brand narrative
• Collaborative team player with high integrity and professionalism
• Proactive and results-driven mindset

Skills

Experience

Minimum 3 years of professional experience in luxury retail, with watches industry experience considered advantageous. Demonstrated track record in client acquisition, relationship development, and sales target achievement.

Education

Secondary education (high school diploma or equivalent) required; further education or relevant retail certification beneficial.

Workplace

Culture

TAG Heuer fosters a performance-driven culture where precision, innovation, and avant-garde thinking guide both craftsmanship and teamwork. As an employer, the Maison values entrepreneurial spirit, collaboration, and a passion for pushing boundaries, offering a dynamic environment shaped by Swiss excellence and a strong connection to sport and lifestyle.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.