Swatch Store Manager

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Take full responsibility for the store’s overall management and ensure strict adherence to company policies and procedures.
• Drive sales by motivating staff and delivering exceptional customer service to foster sales growth.
• Execute and meet operational objectives.
• Lead by example in delivering excellent customer service, set sales targets, coach the team to meet them, and ensure product knowledge is up to standard.
• Manage daily operations, schedule staff efficiently, control payroll, follow inventory control processes, and ensure reporting is accurate and timely.
• Oversee recruitment, training, and disciplinary processes; promote a positive work environment; and manage performance evaluations and development plans.
• Execute merchandise launches in line with company standards and maintain store presentation.
• Maintain safety standards and serve as a role model for policies and procedures.
• Work with moderate physical effort, including extended periods of walking and standing during most shifts; lift, push, pull, and hold boxes and store fixtures weighing up to 35 lbs and above with appropriate support; and focus on paperwork, cash management, and POS use.

Qualifications

• Availability for opening and closing shifts, with flexible hours including weekends and holidays.
• Strong verbal and written communication and relationship-building skills.
• Self-starter able to work independently and in team environments.
• Ability to communicate clearly, concisely, and understandably.
• Effective leadership skills to mentor and motivate a retail team.
• Results-oriented, with a high level of energy and enthusiasm.
• At least 3 years of retail leadership experience, preferably in fashion and/or accessories.
• Intermediate computer skills and working knowledge of MS Office.
• At least 5 years of customer service experience.
• Experience working with POS systems.
• Must maintain open availability to meet business needs and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Skills

Experience

At least 3 years of retail leadership experience, preferably in fashion and/or accessories, and at least 5 years of customer service experience.

Compensation

The base compensation for this position is CAD 60,000 per annum.

Benefits

Health benefits including dental and vision coverage; RRSP contributions with company match; company discount; life insurance; paid vacation; paid sick days; monthly performance bonus.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.