Swatch Store Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 4, 2026
About Swatch
Swatch is a globally recognised Swiss watch brand and a principal maison within the Swatch Group. Renowned for inventive, design-led timepieces and high-profile collaborations, Swatch combines playful creativity with accessible luxury and a fast-paced retail presence across international markets.
Swatch seeks a Store Manager for its Chadstone boutique in Melbourne — lead store operations, sales and team to deliver exceptional retail experiences.
Role & Responsibilities
- Lead day-to-day store operations at the Chadstone boutique, ensuring consistent adherence to brand standards and operational procedures.
- Drive sales performance and achieve monthly KPIs through proactive coaching, merchandising, promotions and local activation.
- Recruit, train and develop a high-performing retail team, delivering regular feedback, performance reviews and on-the-floor coaching.
- Oversee inventory management, stock replenishment, visual merchandising and loss-prevention controls to optimise availability and presentation.
- Manage cash handling, POS transactions, banking and routine administrative tasks with accuracy and compliance.
- Analyse sales data and local market trends to forecast demand, set priorities and recommend adjustments to merchandising or staffing.
- Ensure an exceptional client experience by embedding a clienteling culture, resolving escalated customer enquiries and cultivating long-term relationships.
- Represent the store in local events and collaborate with regional marketing to execute in-store activations and product launches.
Qualifications
- Proven experience in retail leadership with a track record of meeting or exceeding sales targets.
- Demonstrable ability to recruit, develop and retain retail talent and to foster a customer-centric team culture.
- Strong organisational competence in inventory control, cash procedures and store administration.
- Excellent verbal communication and interpersonal skills, with polished client-facing demeanour consistent with a luxury brand.
- Right to work in Australia and willingness to work a retail roster including weekends and seasonal peaks.
- Tertiary qualification in business, retail management or hospitality preferred but not mandatory.
Skills
Experience
Minimum three years of progressive retail management experience, preferably within watches, accessories, or fashion; proven success leading store teams and delivering sustained sales growth.
Education
Secondary education required; tertiary qualification in business, retail management or hospitality preferred.
Workplace
The successful candidate will be located in Melbourne, Victoria, Australia.
Culture
Swatch fosters an energetic, design-driven retail culture that prizes creativity, collaboration and hands-on customer engagement. As part of the Swatch Group, the workplace combines Swiss heritage and global reach with frequent product collaborations and dynamic in-store activations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Flagship Store Manager», «Retail Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.