Swatch Store Manager
Swatch is hiring a Store Manager in Chadstone, Melbourne. Lead operations, sales and client experience for the Swatch boutique.
Overview
Swatch, a flagship brand within The Swatch Group, is internationally recognised for its colourful, design-forward watches and high-profile artist collaborations. The brand is known for fast-paced product design, bold marketing, and headline-making collaborations that draw global retail attention.
Role & Responsibilities
- Lead all aspects of store operations at the Chadstone boutique, ensuring exemplary customer service and a compelling in-store experience.
- Drive sales performance and KPI attainment through coaching, motivation and real-time performance management of the boutique team.
- Recruit, train and develop sales and retail staff; create schedules and manage rotas to align staffing with peak trading periods.
- Implement visual merchandising standards and execute product launches and brand campaigns, ensuring the store reflects Swatch’s creative identity.
- Manage inventory control, stock replenishment, stocktakes and shrinkage prevention in accordance with company policies.
- Oversee point-of-sale processes, daily cash reconciliations and accurate reporting of sales and retail metrics.
- Build and maintain client relationships using clienteling techniques to grow repeat business and lifetime value.
- Ensure compliance with health & safety, loss prevention and corporate governance requirements.
Qualifications
- Proven retail leadership experience, preferably 3+ years in a store manager or assistant manager role within fashion, accessories or watches.
- Demonstrable track record of meeting or exceeding sales targets and KPIs in a high-volume retail environment.
- Strong people-management skills with experience recruiting, coaching and developing front-line retail staff.
- Excellent verbal communication and presentation skills; ability to represent the brand professionally to clients and stakeholders.
- Flexible availability to work retail hours including evenings, weekends and peak seasonal trading periods.
Skills
Experience
Minimum three years’ experience in retail management with a proven record of driving sales, leading teams and managing store operations in fashion, accessories or watches; experience with product launches and high-volume trading is highly desirable.
Education
High school completion required; tertiary qualification in business, retail management or a related discipline preferred.
Workplace
The successful candidate will be located in Melbourne, Victoria, Australia. 32 luxury roles are listed in Melbourne on Cerulean, 1 posted in the last 48 hours. Across the Victoria region, Cerulean lists 39 open positions — 1 listed in the past two days. Cerulean currently advertises 183 open roles in Australia, including 5 added in the last 48 hours.
Culture
Swatch’s retail culture is energetic, creative and design-led, reflecting the brand’s bold aesthetic and frequent artist collaborations. The workplace rewards entrepreneurial initiative, fast execution and a strong customer-first mentality within a globally recognised watch house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.