- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $60,000–65,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 14, 2026
About Swatch
Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.
Swatch is seeking a Store Manager in Laval, Quebec, to lead overall store management, sales, customer service, operations, staff development, visual merchandising and compliance. The full-time role averages 40 hours per week, with open availability and possible additional hours, including holidays and peak periods; base salary is CAD 60,000–65,000 plus a monthly performance bonus.
Role & Responsibilities
- Take full responsibility for the store’s overall management and comply rigorously with company policies and procedures.
- Increase sales by engaging staff and delivering exceptional customer service; set sales targets, coach the team to achieve them, and ensure the required level of product knowledge.
- Execute and achieve operational objectives.
- Manage daily operations, plan staff schedules efficiently, control payroll, follow inventory management processes, and ensure reports are accurate and submitted on time.
- Oversee recruitment, training, and disciplinary processes; foster a positive workplace; and manage performance reviews and development plans.
- Ensure merchandise launches meet company standards and maintain the store’s presentation.
- Maintain health and safety standards and model compliance with policies and procedures.
Qualifications
- Available for opening and closing shifts, with flexible schedules that include weekends and public holidays.
- Excellent verbal and written communication and strong interpersonal relationship-building skills.
- Self-reliant and able to work both independently and as part of a team.
- Able to communicate clearly, concisely, and accessibly.
- Strong leadership skills to guide and engage a retail team.
- Results-oriented, with a high level of energy and enthusiasm.
- Intermediate computer skills and good knowledge of the MS Office suite.
- Experience with point-of-sale (POS) systems.
Skills
Experience
At least 3 years of retail management experience, preferably in fashion and/or accessories, and at least 5 years of customer service experience.
Workplace
The role is situated in Laval, Quebec, Canada — conveniently close to Montreal.
Compensation
The base compensation for this position ranges from CAD 60,000 to CAD 65,000 per annum.
Benefits
Health benefits including dental and vision coverage; RRSP contributions with employer matching; employee discount; life insurance; paid vacation; paid sick leave; monthly performance bonus.
Culture
Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Store Operations Manager», «Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.