Swatch Store Manager
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 11, 2026
About Swatch
Swatch is a globally recognised watch brand within the Swatch Group, a leading manufacturer and distributor of finished watches spanning numerous maisons and market segments. The Swatch retail network emphasises accessible design, product innovation and a customer-first retail experience while leveraging the Group’s expertise in movements, components and watch technologies.
Swatch Store Manager role in Honolulu (Ala Moana) — lead the boutique team, drive sales and deliver brand-standard client experiences at Swatch.
Role & Responsibilities
- Lead daily operations of the Swatch boutique at Ala Moana, ensuring sales targets and KPIs are met or exceeded.
- Recruit, coach and develop store staff; create schedules, conduct performance reviews and foster a high-performance retail culture.
- Deliver exceptional client experiences through proactive clienteling, after‑sales follow-up and tailored product advice on timepieces.
- Maintain brand standards in visual merchandising, store presentation and product placement to maximise conversion and basket value.
- Manage inventory control, stock replenishment, receiving and reconciliation; collaborate with regional logistics and wholesale teams on stock planning.
- Oversee cash handling, POS transactions and loss‑prevention procedures to safeguard assets and ensure audit compliance.
- Prepare and analyse sales reports, contribute to local business planning and implement actions to improve store profitability.
- Organise in‑store events and local marketing initiatives to drive footfall and strengthen brand presence at Ala Moana.
Qualifications
- Proven retail management experience with at least 3 years leading a sales team; experience in watches, jewelry or luxury accessories preferred.
- Track record of meeting or exceeding sales targets and managing store P&L responsibility.
- Strong leadership and people‑management skills with the ability to develop talent and motivate cross‑functional teams.
- Excellent customer service orientation and commercial acumen, with a focus on client acquisition and retention.
- Flexible availability to work retail hours, including weekends and holidays.
- Legally authorised to work in the United States.
Skills
Experience
Minimum of three years in retail supervisory or managerial roles, ideally within watches, jewelry, luxury accessories or premium consumer goods; demonstrable success driving sales and developing store teams.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in Honolulu, Hawaii, USA.
Culture
Swatch retail environments combine design-led product storytelling with an energetic, customer-centric sales culture. The brand values creativity, operational discipline and continuous development, offering staff opportunities to refine retail expertise within a global watchmaking group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Flagship Store Manager», «Retail Team Leader», «Store Leader — Watches», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.