- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Nov 11, 2026
About Swatch
Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.
The Store Manager is accountable for boutique sales targets, profitability and non-sales KPIs, using performance data and customer feedback to inform inventory decisions and business strategies. The role leads customer service, staff coaching and performance management, visual merchandising, and general store administration.
Role & Responsibilities
- Take full accountability for achieving and exceeding the boutique’s sales targets, profitability, and non-sales KPIs.
- Review sales data, target stock levels, and consumer buying patterns to adjust the inventory mix and provide strategic purchasing feedback to senior management.
- Analyze daily, weekly, and monthly performance reports and customer feedback, translating insights into actionable business strategies.
- Promote exceptional customer service on the sales floor, set the benchmark for the team, and resolve complex customer escalations.
- Coach and motivate staff, conduct regular performance appraisals, and manage staff discipline.
- Direct visual merchandising strategies to maximize foot traffic and conversion.
- Oversee general store administration to ensure smooth daily operations and compliance with company policies.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong.
Explore jobs in Hong Kong.
Culture
Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.