Swatch Sales Lead
Swatch — Full‑time Sales Lead at West Edmonton Mall, Edmonton, AB. Lead store operations, coach a sales team and drive retail performance.
Overview
Swatch is a globally recognised watch brand within The Swatch Group, celebrated for its fusion of art, design, fashion and accessible technology. The brand is known for playful, trend‑driven collections and a design-led retail experience, offering employees exposure to a creative, fast-moving international business and potential career pathways within the wider Swatch Group.
Role & Responsibilities
- Lead day‑to‑day store operations at the West Edmonton Mall location, ensuring exemplary presentation, merchandising and adherence to brand visual standards.
- Coach, motivate and develop the sales team through on‑the‑floor training, regular feedback and performance reviews to maximise individual and store results.
- Drive sales performance to achieve and exceed targets through proactive clienteling, upselling and structured sales activity.
- Manage inventory accuracy, stock replenishment and seasonal floor moves; assist with receiving, stock audits and shrink‑prevention procedures.
- Oversee cash handling, POS transactions, daily reconciliations and adherence to loss prevention and security protocols.
- Prepare staff schedules, support recruitment and conduct shift handovers; ensure compliance with company policies and local labour regulations.
- Resolve complex customer enquiries and escalations with professionalism, safeguarding the customer experience and brand reputation.
Qualifications
- Proven supervisory experience in retail, ideally 2+ years leading a sales team in a high‑traffic store environment.
- Demonstrable track record of meeting or exceeding sales targets and driving customer loyalty.
- Strong leadership and coaching capabilities with the ability to develop team performance.
- Proficiency with point‑of‑sale systems and basic financial controls including cash reconciliation.
- Flexible availability including weekends and holidays; reliable work authorization for Canada.
Skills
Experience
Minimum of 2 years' experience in retail supervision or a comparable frontline leadership role; prior experience in watches, jewellery or premium/lifestyle retail is strongly preferred.
Education
High school diploma or equivalent required; post‑secondary credential in business, retail management or hospitality preferred.
Workplace
The role is situated in Edmonton, Alberta, Canada. There are currently 6 open positions in Edmonton on Cerulean, with 3 added recently. Within Alberta, Cerulean currently features 9 open roles, including 3 recent additions. Across Canada, Cerulean lists 237 open roles — 32 of them newly added.
Culture
Swatch fosters a creative, design‑driven retail culture that values individuality, teamwork and customer engagement. The brand offers a dynamic, fast‑paced workplace where practical retail skills and creative merchandising intersect, with opportunities for progression across The Swatch Group network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.