Swatch Sales Lead

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Swatch seeks an experienced Sales Lead to oversee day-to-day operations at a retail location, managing sales initiatives and coaching associates to exceed performance targets. The successful candidate will embody Swatch's core competencies—including customer focus, drive for results, creativity, and integrity—while maintaining visual merchandising standards and ensuring compliance with operational guidelines.

Role & Responsibilities

• Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets; ensure comprehensive product knowledge across the team to enhance customer experience and decision-making
• Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions; maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting
• Execute and maintain visual merchandising standards in alignment with company directives; ensure the store presentation is consistently maintained to a high standard, reflecting the brand's image
• Uphold workplace safety standards and act as a model for company policies and procedures; ensure compliance with all operational guidelines and safety regulations

Qualifications

• At least 3 years of retail sales experience, preferably in fashion and/or accessories
• Strong communication skills (verbal and written), including strong relationship-building capabilities
• Ability to communicate in a clear, concise, and understandable manner
• Self-starter who works well independently and in team environments
• Results-oriented with a high level of energy and enthusiasm
• Passion for sales and working in a fast-paced environment

Skills

Experience

At least 3 years of retail sales experience, preferably in fashion and/or accessories. Proven track record in leading sales teams and driving results in a fast-paced retail environment.

Workplace

Compensation

The base compensation for this position is CAD 20.25 per hour.

Benefits

Health benefits including dental and vision coverage; life insurance; RRSP contributions with company match; company discount on Swatch products.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.