Swatch Sales Associate

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Meet and exceed sales targets through upselling and cross-selling; report daily sales performance to the Store in Charge and collaborate with them and team members to drive sales.
• Support the Store in Charge in preparing the store for product launches and special events.
• Support the Store in Charge in preparing the store for promotional activities.
• Engage customers in the SWATCH brand culture and use product knowledge and recommendations to deliver exceptional service.
• Meet the criteria of the SWATCH mystery shopping programme.
• Build and maintain relationships with regular customers through customer relationship management and engagement.
• Work with the Store in Charge and team members to achieve sales and service targets.
• Assist with and manage day-to-day store operations, and take responsibility when the Store in Charge is off duty.
• Receive stock and ensure it is accurately entered into the system within the stipulated timeframe.
• Conduct daily stock counts in accordance with guidelines and promptly report discrepancies to the Store in Charge.
• Follow company guidelines for stock control and documentation.
• Monitor stock levels against sales with the Store in Charge; propose replenishment orders and, once approved, submit requisitions by email to the person in charge.
• Ensure displays comply with HQ guidelines and keep the sales floor and storage area clean and tidy.
• Perform other relevant tasks as required by management.

Qualifications

• Passion for retail.
• Sales-driven and results-oriented.
• Customer-service-focused mindset.
• Effective team player and independent contributor.
• High achiever with proven leadership skills.
• Ability to adapt effectively to change.
• Comfortable working retail hours, including shifts, weekends and public holidays.
• Able to work in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• At least 1–2 years of retail experience.
• Fluent in English.

Skills

Experience

Minimum 1–2 years of retail experience.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.