Swatch Sales Assistant
Swatch: Part-time Sales Assistant (temporary contract) in Torino, Italy. Join the Swatch boutique to deliver luxury retail sales and client service.
Overview
Swatch is a globally recognised watch brand within The Swatch Group, a Swiss multinational leader in the design, manufacture and distribution of finished timepieces. The Swatch Group combines industrial scale and technical expertise with strong brand identities; its Italian subsidiary operates corporate stores and boutiques across Italy and supports marketing, sales and service functions from Milan.
Role & Responsibilities
- Deliver high-quality, client-focused service on the shop floor, proactively engaging customers and building lasting relationships (clienteling).
- Achieve individual and store sales targets through consultative selling of watches and accessories.
- Maintain up-to-date product knowledge and communicate features, materials and technical details with authority.
- Operate the point-of-sale system, process transactions, returns and exchanges accurately and maintain cash-handling integrity.
- Ensure visual merchandising standards and boutique presentation are consistently upheld according to brand guidelines.
- Manage stockroom activities: receiving deliveries, stock replenishment, inventory checks and basic record keeping.
- Support appointment management, after-sales requests and basic warranty procedures; liaise with after-sales/service teams when required.
- Comply with loss-prevention, health & safety and corporate retail procedures; assist with store opening and closing duties as required.
Qualifications
- Proven customer-facing experience in retail, ideally within fashion, watches or luxury goods.
- Strong commercial orientation with a track record of meeting or exceeding sales targets.
- Excellent interpersonal and communication skills; polished, professional manner appropriate for a luxury retail environment.
- Reliable, punctual and flexible approach to shift patterns, including weekends and holidays.
- Attention to detail in visual presentation and stock management; integrity in cash and transaction handling.
- Basic numeracy and computer literacy; familiarity with POS systems is advantageous.
Skills
Experience
Minimum one year of customer-facing retail experience; prior experience in luxury retail or watch/jewellery boutiques is strongly preferred.
Education
Secondary school diploma or equivalent; vocational training in retail, sales or luxury goods is a plus.
Workplace
The role is situated in Turin, Piedmont, Italy. There are currently 7 open positions in Turin on Cerulean, with 1 added recently. Within Piedmont, Cerulean currently features 79 open roles, including 2 recent additions. Across Italy, Cerulean lists 1.295 open roles — 27 of them newly added.
Culture
Swatch combines Swiss watchmaking heritage with accessible, design-led energy. Stores prioritise dynamic customer service, attention to product detail and teamwork, while corporate functions support professional training and in-store standards. The Italian retail network reflects both global brand values and local market sensibilities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.