Swatch Sales Assistant

Location
Employment Temporary
Seniority Entry-Level
Posted ✦ Today
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Swatch Group: Sales Assistant (temporary, part-time/full-time) in Bologna. Join the Swatch Group Italia boutique to drive sales and deliver luxury customer service.

Overview

Swatch is part of The Swatch Group, a leading Swiss watchmaking conglomerate with a global retail network. The Swatch Group (Italia) S.p.A. operates the Italian branches, supporting marketing, sales and branded boutiques across major city centres, airports and shopping centres from its Milan base.

Role & Responsibilities

  • Deliver personalised, high-quality customer service consistent with brand standards and luxury retail expectations.
  • Achieve individual and store sales targets through proactive client engagement and upselling.
  • Manage point-of-sale transactions, cash handling and accurate processing of payments and refunds.
  • Develop and maintain client relationships via clienteling, CRM updates and post‑sale follow-up.
  • Support visual merchandising and ensure boutique presentation reflects corporate guidelines.
  • Contribute to inventory control: stock receipts, replenishment, cycle counts and loss-prevention procedures.
  • Assist with daily store opening/closing procedures and maintain a professional boutique environment.
  • Maintain up-to-date product knowledge on watch collections, movements and after-sales services.

Qualifications

  • Proven customer-facing experience in retail; prior experience in luxury goods, watches or jewellery is strongly preferred.
  • Excellent interpersonal and communication skills with a polished, client-focused manner.
  • Reliable numeracy and accuracy for cash handling and transactional duties.
  • Ability to work flexible hours, including weekends and peak retail periods.
  • Strong visual awareness and attention to detail to uphold merchandising standards.
  • Secondary school diploma or equivalent; vocational training in retail or fashion is an advantage.

Skills

Clienteling and personalised selling Visual merchandising POS terminal operation and cash handling Inventory management and stock control Product knowledge of watches (mechanical and quartz) Basic CRM and retail reporting

Experience

Typically 1+ years of retail sales experience, ideally within luxury, watches or jewellery; demonstrable experience in meeting sales targets and working with POS/CRM systems.

Education

Secondary school diploma (high school) or equivalent; vocational training in retail, fashion or luxury goods is advantageous.

Workplace

The successful candidate will be located in Bologna, Emilia-Romagna, Italy. 9 luxury roles are listed in Bologna on Cerulean, 1 posted in the last 48 hours. Across the Emilia-Romagna region, Cerulean lists 15 open positions — 1 listed in the past two days. Cerulean currently advertises 1.306 open roles in Italy, including 25 added in the last 48 hours.

Culture

Swatch boutiques reflect the brand's Swiss watchmaking heritage, combining technical precision with accessible design. The retailer fosters a customer-centric, collaborative environment with strong emphasis on product knowledge, retail excellence and internal mobility across the group's network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.