- Location
- Via Giorgio Washington 70 (View map)20145 MilanItaly
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €30,000–35,000/year
- Department
- Human Resources, People & Culture
- Industry
- Fine Watches & Horology
- Posted
- Nov 3, 2026
About Swatch
Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.
Swatch seeks a field-based Retail Trainer to develop Swatch & Flik Flak retail teams across Italy through training, coaching and performance initiatives, with frequent travel to stores. The role reports to the Swatch & Flik Flak Training Manager and offers a gross annual salary of €30,000–€35,000 under the Terziario, Distribuzione e Servizi collective agreement.
Role & Responsibilities
- Partner with Territory Managers, Store Managers and HR to identify skill gaps and development opportunities, using business KPIs, operational data and customer feedback to define training priorities.
- Design and deliver effective learning experiences through workshops, e-learning and on-the-job training, adapting content to local needs while ensuring consistent brand standards.
- Provide hands-on coaching, mentoring and constructive feedback on the shop floor to strengthen sales techniques, product knowledge and customer service excellence.
- Work with HR and Retail teams to support new employee onboarding, individual development plans and implementation of learning initiatives in daily store operations.
- Monitor training effectiveness using Conversion Rate, Average Transaction Value (ATV), Units per Transaction (UPT) and Net Promoter Score (NPS), and continuously improve training strategies to deliver measurable results.
Qualifications
- Bachelor's degree or equivalent qualification; certification in Learning & Development or Coaching is a plus.
- At least 2 years of experience in retail training, coaching or Sales Associate development.
- Solid understanding of learner-centered training methodologies and adult learning principles.
- Excellent communication, presentation and interpersonal skills.
- Fluency in English and Italian.
Skills
Experience
At least 2 years in retail training, coaching or Sales Associate development.
Education
Bachelor's degree or equivalent qualification; certification in Learning & Development or Coaching is a plus.
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position ranges from EUR 30,000 to EUR 35,000 per annum.
Culture
Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Learning and Development Trainer», «Retail Training Specialist», «Retail Coach», «Retail Development Trainer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.