Swatch Retail Sales Supervisor

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Assist the Store Manager with day-to-day operations, with a focus on sales initiatives.
• Lead by example in delivering excellent customer service, set sales targets, coach the team to achieve them, and ensure product knowledge meets expectations.
• Manage daily operations, schedule staff efficiently, control payroll, follow inventory-control processes, and ensure reporting is accurate and timely.
• Oversee recruitment, training and disciplinary processes; foster a positive work environment; and manage performance evaluations and development plans.
• Coach sales associates to achieve performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.
• Execute merchandise launches in line with company standards and maintain store presentation.
• Maintain safety standards and serve as a role model for policies and procedures.

Qualifications

• Available to work opening and closing shifts, with flexible hours including weekends and holidays.
• Strong verbal and written communication and relationship-building skills.
• Able to work independently and as part of a team; self-motivated.
• Able to communicate clearly, concisely and understandably.
• Effective leadership skills to mentor and motivate a retail team.
• Results-oriented, with a high level of energy and enthusiasm.
• At least 2 years of retail leadership experience, preferably in fashion and/or accessories.
• At least 4 years of customer service experience.
• Intermediate computer skills and working knowledge of MS Office.
• Experience working with POS systems.

Skills

Experience

At least 2 years of retail leadership experience, preferably in fashion and/or accessories, and at least 4 years of customer service experience.

Compensation

The base compensation for this position is CAD 19 per hour.

Benefits

Health benefits, including dental and vision coverage; RRSP contributions with company match; company discount; life insurance; monthly performance bonus.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.