Swatch Retail Sales Supervisor

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

The Swatch Retail Sales Supervisor reports to the Store Manager, supports day-to-day operations, leads sales initiatives, and coaches sales associates while overseeing staffing, store presentation, and compliance. The role offers starting base pay of CAD 19.00 per hour plus a monthly performance bonus, with health, dental and vision benefits, matched RRSP contributions, a company discount, and life insurance.

Role & Responsibilities

• Assist the Store Manager with day-to-day store operations, with a focus on sales initiatives.
• Lead by example in delivering excellent customer service; set sales targets, coach sales associates to meet them, and ensure strong product knowledge.
• Manage daily operations, schedule staff, control payroll, follow inventory control processes, and ensure accurate, timely reporting.
• Oversee recruitment, training, and disciplinary processes; foster a positive work environment; manage performance evaluations and development plans.
• Execute merchandise launches to company standards and maintain store presentation.
• Maintain safety standards and model compliance with policies and procedures.

Qualifications

• Available for opening and closing shifts, with flexible hours including weekends and holidays.
• Strong verbal and written communication and relationship-building skills.
• Able to work independently and collaboratively as a self-starter.
• Able to communicate clearly, concisely, and understandably.
• Effective leadership skills to mentor and motivate the retail team.
• Results-oriented, energetic, and enthusiastic.
• Intermediate computer skills and working knowledge of MS Office.
• Experience working with POS systems.

Skills

Experience

At least 2 years of retail leadership experience, preferably in fashion and/or accessories, and at least 4 years of customer service experience.

Workplace

Compensation

The base compensation for this position is CAD 19 per hour.

Benefits

Health benefits including dental and vision coverage; RRSP contributions with company match; company discount; life insurance; monthly performance bonus.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.