Swatch Retail Sales Keyholder

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Greet customers in a timely, professional and personable manner and build lasting customer relationships through engagement with the Swatch brand culture
• Leverage product knowledge and curated selection to provide exceptional service and exceed sales targets
• Perform visual merchandising, stock replenishment, and maintain the organization and cleanliness of the retail environment
• Demonstrate self-initiative and sound judgment across all customer and operational situations
• Execute multi-tasking with ease in a fast-paced, energetic retail setting

Qualifications

• 3–5 years of experience in a keyholder or lead sales position
• Demonstrated ability to drive superior customer service and deliver results
• Deep understanding of the Swatch brand culture and values
• Excellent verbal and interpersonal communication skills
• Ability to plan, set, and consistently achieve sales goals

Skills

Experience

3–5 years of experience in a keyholder or lead sales position within a fast-paced retail or luxury goods environment, with a proven track record of exceeding sales targets and managing team operations.

Education

High school diploma or equivalent; additional retail management or customer service certifications are a plus.

Workplace

Benefits

Excellent health, dental and vision insurance (eligible first of month following 30 days with generous employer contribution); immediate 401(k) participation with 100% vested employer match after one year; company-paid life insurance and long-term disability; 18 PTO days per year (23 after five years); 7 additional days annually for medical, parental, and military leave; holiday pay; voluntary flexible spending account, short-term disability, and accident/hospital indemnity insurance; employee product discount; internal transfer and growth opportunities; $500 employee referral bonuses.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.