Swatch Retail Sales Advisor

Location
Employment Contract
Seniority Entry-Level
Department Retail & Boutique Operations
Industry Fine Watches & Horology
Posted ✦ Today
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Swatch — Retail Sales Advisor (part-time, fixed-term) in Birmingham. Join a creative Swiss watch brand delivering exceptional customer experiences.

Overview

Swatch is the playful, design-led watch brand within The Swatch Group, famed for bold creativity, Swiss craftsmanship and accessible price points. The maison combines innovative materials and high-visibility collaborations with a strong retail footprint and a fast-paced, consumer-facing culture that prizes product knowledge, visual presentation and exceptional client service.

Role & Responsibilities

  • Deliver outstanding customer service and product advice to drive sales and cultivate repeat clientele
  • Actively engage with customers on the shop floor to identify needs, demonstrate products and close transactions
  • Operate the point-of-sale system accurately, manage cash handling and process returns and exchanges in line with policy
  • Maintain visual merchandising standards and ensure merchandise is replenished, tagged and presented to brand guidelines
  • Support stock control activities including receiving deliveries, stock counts and loss-prevention procedures
  • Contribute to achieving individual and store sales targets and participate in promotional events and product launches
  • Build and maintain client records and assist with clienteling activities to grow a loyal customer base
  • Ensure compliance with store operational procedures, health & safety and brand security protocols

Qualifications

  • Right to work in the United Kingdom
  • Proven retail or customer-facing sales experience, preferably within watches, jewellery or premium accessories
  • Strong verbal communication and numeracy skills with attention to accuracy in transactions
  • Flexible availability including weekends, evenings and peak trading periods
  • Professional appearance and an evident passion for watches and brand culture

Skills

Customer service and clienteling Point-of-sale (POS) operation and cash handling Visual merchandising to brand standards Stock management and inventory control Sales techniques, upselling and achieving targets Basic IT literacy (tablet/POS terminals and store software)

Experience

Minimum of one year of retail sales experience, ideally in watches, jewellery or premium fashion; demonstrable track record of meeting sales targets and handling POS systems.

Education

Secondary education (GCSEs or equivalent) preferred; retail or customer-service qualifications are advantageous.

Workplace

The successful candidate will be located in Birmingham, England, UK. 14 luxury roles are listed in Birmingham on Cerulean, 1 posted in the last 48 hours. Across the England region, Cerulean lists 583 open positions — 14 listed in the past two days. Cerulean currently advertises 621 open roles in UK, including 18 added in the last 48 hours.

Culture

Swatch fosters a youthful, creative and collaborative retail culture rooted in Swiss watchmaking craftsmanship. The environment is fast-paced and customer-centric, with emphasis on visual identity, product storytelling and team-oriented service standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.