Swatch Retail Keyholder

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Swatch is seeking a Retail Keyholder for its Times Square store to deliver personable customer service, build client relationships, achieve sales objectives, and maintain merchandising and store standards. The role requires two years of keyholder or lead sales experience and offers an hourly rate of $20–$22 plus commission.

Role & Responsibilities

• Greet customers promptly, professionally and in a personable manner.
• Use product knowledge and selection to provide exceptional service and build customer relationships.
• Meet and exceed sales goals.
• Work independently and exercise good judgment in all situations.
• Handle multiple tasks effectively.
• Perform merchandising tasks, including stock replenishment, visual displays, and maintaining the organization and cleanliness of the store environment.
• Engage customers in the Swatch brand culture.

Qualifications

• Two years of experience in a keyholder or lead sales position.
• Driven to deliver superior customer service.
• Able to work effectively as a team player in a fast-paced, energetic environment.
• Able to plan, set and achieve goals.
• Excellent verbal and interpersonal skills.

Skills

Experience

2 years of experience in a keyholder or lead sales position.

Workplace

Compensation

The base compensation for this position ranges from USD 20 to USD 22 per hour.

Benefits

Health, dental and vision insurance (eligible from the first of the month following 30 days, with an employer contribution); immediate 401(k) participation and a 100% vested employer match after one year; company-paid life insurance and long-term disability; 18 PTO days per year, increasing to 23 after five years; 7 days of extended paid medical, parental and military leave per year; holiday pay; voluntary Flexible Spending Account, short-term disability, and accident/hospital indemnity insurance; employee product discount; internal transfer and growth opportunities; $500 employee referral bonuses.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.