Swatch Retail Keyholder

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Greet customers with professionalism and warmth, fostering an approachable brand experience
• Leverage comprehensive product knowledge to deliver exceptional service and cultivate enduring customer relationships
• Consistently achieve and exceed established sales goals whilst maintaining service excellence
• Execute merchandising tasks including stock replenishment, visual display curation, and store environment maintenance
• Demonstrate initiative and sound judgment in operational and customer-facing decisions
• Manage multiple concurrent responsibilities with composure in a dynamic, fast-paced setting
• Embody Swatch brand values and culture in all customer interactions

Qualifications

• Minimum two years of experience in a keyholder, lead sales, or supervisory retail position
• Proven ability to consistently meet or exceed sales objectives
• Exceptional interpersonal and verbal communication skills
• Strong ability to work collaboratively within a team-oriented environment
• Demonstrated proficiency in planning, goal-setting, and achievement
• Natural affinity for customer service and relationship building

Skills

Experience

Minimum two years in a keyholder, lead sales, or supervisory retail position within a luxury or fashion retail environment. Candidates should demonstrate a proven track record of exceeding sales targets and fostering strong customer relationships.

Education

High school diploma or equivalent; further retail management or business education is advantageous but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 19.50 to USD 21.50 per hour.

Benefits

Health, dental and vision insurance (eligible from the first of the month following 30 days of employment; generous employer contribution); immediate 401(k) participation with 100% vested employer match after one year; company-paid life insurance and long-term disability coverage; 18 paid time off days annually, increasing to 23 after five years; seven additional paid days per year for medical, parental, and military leave; holiday pay; voluntary flexible spending account and short-term disability insurance; employee product discount; internal transfer and career advancement opportunities; $500 employee referral bonuses.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.