Swatch Keyholder, Retail

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Swatch seeks a Keyholder for its Cherry Creek retail boutique in Denver. This full-time leadership role combines floor sales with operational responsibility, requiring a seasoned retail professional to drive sales targets, mentor team members, and maintain store standards. The successful candidate will embrace Swatch's creative vision and cultivate brand affinity among discerning watch enthusiasts.

Role & Responsibilities

• Greet customers in a timely, professional, and personable manner, establishing positive relationships that reflect Swatch brand values
• Leverage comprehensive product knowledge to provide exceptional service and build lasting customer relationships
• Meet and exceed individual and store sales objectives through consultative selling and client engagement
• Perform stock replenishment, visual merchandising, and maintain the organization and cleanliness of the retail environment
• Demonstrate initiative and sound judgment in all situations, maintaining composure in a fast-paced, energetic setting
• Support operational duties including cash handling, inventory management, and multi-tasking responsibilities
• Engage customers in the culture and heritage of the Swatch brand, communicating product innovation and design philosophy

Qualifications

• Minimum 2 years' experience in a keyholder, lead sales, or supervisory retail position
• Demonstrated ability to consistently deliver superior customer service and exceed sales targets
• Excellent verbal and interpersonal communication skills
• Ability to work effectively as a team player in a dynamic, energetic environment
• Strong planning, goal-setting, and achievement capabilities
• Proven capacity to multitask and prioritize in a retail environment

Skills

Experience

2 years of retail sales or keyholder experience in a luxury or accessible watch, jewelry, or fashion environment.

Education

High school diploma or equivalent required.

Workplace

Compensation

The base compensation for this position ranges from USD 18.50 to USD 20.50 per hour.

Benefits

Health, dental, and vision insurance (eligible first of month following 30 days, with generous employer contribution); immediate 401(k) participation with 100% vested employer match after one year; company-paid life insurance and long-term disability; 18 PTO days annually, increasing to 23 after five years; 7 additional days annually for medical, parental, and military leave; holiday pay; voluntary Flexible Spending Account, Short-Term Disability, and Accident/Hospital Indemnity insurance; employee product discount; internal transfer and advancement opportunities; $500 employee referral bonuses; base pay plus commission.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.