Swatch Retail Keyholder
About Swatch
Swatch is a globally recognised watch brand within the Swatch Group, the world’s leading manufacturer of finished watches. The Group houses multiple prestigious watch and jewelry maisons and combines traditional watchmaking craftsmanship with advanced technologies; retail teams operate in high-traffic, brand-driven boutiques and multi-brand points of sale worldwide.
Swatch is hiring a Retail Keyholder in Atlanta, GA (Lenox Square). Full-time role overseeing store operations, client service and merchandising.
Role & Responsibilities
- Open and close the Lenox Square boutique with full responsibility for store security and cash handling procedures.
- Deliver exceptional, personalised client service and develop lasting customer relationships through proactive clienteling and product expertise.
- Support sales targets by converting foot traffic, advising on timepieces and jewelry, and executing guided selling techniques.
- Supervise daily floor operations and act as second-in-command in the manager’s absence, including staff coaching and shift coordination.
- Maintain visual merchandising standards, inventory integrity and perform regular stock counts to minimise shrinkage.
- Execute loss-prevention measures and ensure compliance with company policies and point-of-sale (POS) procedures.
Qualifications
- Authorization to work in the United States.
- High school diploma or equivalent; further education in retail, hospitality or luxury brand management is advantageous.
- Reliable, trustworthy, and able to assume responsibility for store keys, cash and confidential client information.
- Excellent interpersonal skills with polished presentation and professional demeanour appropriate for a luxury environment.
Skills
Experience
Minimum 1–2 years of retail experience, preferably within luxury watches, jewelry or premium fashion; prior responsibility for opening/closing duties or supervisory duties strongly preferred.
Education
High school diploma or equivalent required; additional coursework or certificate in retail, hospitality, or luxury brand management is a plus.
Workplace
This position is based in Atlanta, Georgia, USA.
Culture
Teams operate within a heritage-driven, innovation-oriented luxury group that values craftsmanship, product knowledge and customer experience. Retail roles demand a client-focused mindset, high standards of presentation and the ability to represent a prestigious watch brand in a fast-paced boutique environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Keyholder», «Sales Keyholder», «Assistant Store Supervisor», «Shift Lead — Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.