Swatch Retail Keyholder
- Employment
- Part-Time
- Seniority
- Lead
- Compensation
- $19–20/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Aug 13, 2026
About Swatch
Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.
Swatch seeks a part-time Retail Keyholder for its SOHO boutique in New York. This role combines leadership and sales expertise, with responsibilities spanning customer engagement, sales achievement, and store merchandising. The successful candidate will bring 3–5 years of prior experience in a keyholder or lead sales position, coupled with exceptional product knowledge and an ability to cultivate brand affinity among customers.
Role & Responsibilities
- Greet customers in a timely, professional, and personable manner, ensuring a welcoming retail experience
- Leverage product knowledge and selection expertise to provide exceptional service and build lasting customer relationships
- Reach and exceed assigned sales goals while maintaining a base-plus-commission compensation structure
- Demonstrate strong self-direction and sound judgment in all operational and customer-facing situations
- Execute merchandising tasks including stock replenishment, visual display creation, and maintenance of store organization and cleanliness
- Multitask effectively in a fast-paced retail environment
Qualifications
- 3–5 years of documented experience in a keyholder or lead sales position
- Demonstrated ability to deliver superior customer service consistently
- Deep engagement with and understanding of the Swatch brand culture and design philosophy
- Strong team collaboration skills in a fast-paced, energetic retail setting
- Proven ability to plan, establish, and achieve sales targets and personal goals
- Excellent verbal and interpersonal communication abilities
Skills
Experience
3–5 years in a keyholder or lead sales position, preferably within watchmaking, luxury retail, or comparable consumer-facing environments.
Education
High school diploma or equivalent; additional retail management certification or training is advantageous.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 19 to USD 20 per hour.
Benefits
Excellent health insurance with generous employer contribution (eligibility begins the 1st of the month following 30 days of employment); employee product discount; TransitChek Program for tax-advantaged commuting and parking savings.
Culture
Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Keyholder», «Retail Sales Lead», «Key Account Associate», «Store Keyholder», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.