Swatch Retail Keyholder, Part-Time

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Role & Responsibilities

• Greet customers in a timely, professional, and personable manner, embodying Swatch brand values and culture
• Leverage comprehensive product knowledge to provide exceptional customer service and build lasting client relationships
• Achieve and exceed individual sales targets through consultative selling techniques
• Perform visual merchandising tasks, including stock replenishment, display maintenance, and store organization
• Maintain store cleanliness and visual presentation standards consistent with Swatch boutique aesthetic
• Demonstrate self-direction and sound judgment in navigating multi-tasking and complex customer scenarios
• Support team operations and collaborate effectively within a dynamic retail environment

Qualifications

• 3–5 years of demonstrated experience in a keyholder or lead sales position within retail
• Proven track record of delivering superior customer service and exceeding sales goals
• Strong ability to work collaboratively as a team player in fast-paced environments
• Demonstrated planning, goal-setting, and achievement capability
• Ability to engage customers authentically with brand storytelling and product narrative

Skills

Experience

3–5 years in a keyholder or lead sales position within a retail environment, with demonstrated ability to achieve and exceed sales targets and deliver exceptional customer service.

Education

High school diploma or equivalent required; retail management certification or advanced training preferred.

Workplace

Benefits

Excellent health insurance (employee and dependents eligible 1st of the month following 30 days; generous employer contribution), employee product discount, TransitChek Program for commuting and parking savings with pre-tax dollars, internal transfer and growth opportunities, $500 employee referral bonuses, base pay plus commission compensation structure.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.