Swatch Retail Keyholder

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Swatch seeks an experienced Retail Keyholder to lead sales activities and mentor team members in a fast-paced retail environment. The successful candidate will leverage extensive product knowledge to deliver exceptional customer service, drive sales performance, and execute visual merchandising initiatives. This role offers comprehensive training in sales techniques and watch technology, with compensation structured to reward performance through a base-plus-commission model.

Role & Responsibilities

• Greet customers with professionalism and personability, establishing rapport and understanding their needs
• Leverage comprehensive product knowledge to provide exceptional service and cultivate long-term customer relationships
• Achieve and exceed assigned sales targets through consultative selling techniques
• Demonstrate initiative and sound judgment in all operational and customer-facing situations
• Execute visual merchandising tasks, including stock replenishment, product display, and store organization
• Maintain store cleanliness, organization, and adherence to visual standards
• Mentor and support retail sales team members in sales techniques and customer service excellence
• Foster brand engagement and communicate Swatch brand values to customers

Qualifications

• 3–5 years of documented experience in a keyholder or lead sales position within retail
• Demonstrated ability to exceed sales targets and deliver superior customer service
• Strong understanding of watch technology and luxury timepiece retail
• Proven ability to work effectively as a team member in a dynamic, fast-paced environment
• Excellent verbal and interpersonal communication skills
• Ability to plan, establish, and achieve personal and team performance goals

Skills

Experience

3–5 years of experience in a keyholder or lead sales position, demonstrating consistent ability to drive sales performance and lead retail teams in luxury retail environments.

Education

High school diploma or equivalent required; retail management certification or comparable training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 17 to USD 19 per hour.

Benefits

Excellent health insurance with generous employer contribution (eligible 1st of month following 30 days of employment for employee and dependents); employee product discount; TransitChek Program for pre-tax commuting and parking savings.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.