Swatch Retail Keyholder

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Swatch seeks an experienced Retail Keyholder to lead sales activities and customer service at its Cherry Creek location in Denver, Colorado. In this part-time role, the successful candidate will combine comprehensive product knowledge with proven sales leadership to achieve and exceed performance targets, manage visual merchandising and store operations, and cultivate customer relationships that embody the Swatch brand ethos. The position offers base pay plus commission compensation structured to reward motivated and knowledgeable retail professionals.

Role & Responsibilities

• Greet customers in a timely, professional, and personable manner to establish rapport and brand engagement
• Leverage product knowledge to provide exceptional service and build lasting customer relationships
• Achieve and exceed individual sales goals through consultative selling and customer-centric service
• Demonstrate initiative and sound judgment in all operational and customer-facing situations
• Manage multiple priorities simultaneously while maintaining service quality and operational standards
• Execute merchandising tasks including stock replenishment, visual display design, and store environment maintenance

Qualifications

• 3–5 years of experience in a keyholder or lead sales position
• Demonstrated commitment to delivering superior customer service
• Strong understanding of brand values and ability to communicate brand culture authentically
• Proven ability to thrive as a collaborative team member in a fast-paced retail environment
• Ability to establish, plan, and achieve sales and operational goals
• Excellent verbal and interpersonal communication skills

Skills

Experience

3–5 years in a keyholder, lead sales, or senior retail sales position demonstrating consistent achievement of sales targets and the ability to mentor junior team members.

Education

High school diploma or equivalent; retail or customer service certification preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 18 to USD 20 per hour.

Benefits

Excellent health insurance with generous employer contribution (eligible for employee and dependents on the 1st of the month following 30 days of employment); employee product discount; TransitChek Program for pre-tax commuting and parking savings; internal transfer and growth potential.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.