Swatch Retail Keyholder

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Swatch seeks an experienced Retail Keyholder to lead sales operations and mentor the retail team at the Mall of America location. The role combines hands-on customer service with supervisory responsibilities, requiring expertise in watch product knowledge, sales techniques, and store management. The position offers base-plus-commission compensation and comprehensive benefits, with clear pathways for career advancement within The Swatch Group.

Role & Responsibilities

• Greet customers in a timely, professional and personable manner to create positive brand experiences
• Apply product knowledge and customer selection expertise to deliver exceptional service and cultivate long-term client relationships
• Achieve and exceed individual and team sales targets through consultative selling
• Demonstrate initiative and sound judgment in all operational and customer-facing situations
• Manage multiple concurrent tasks and priorities efficiently in a dynamic retail environment
• Execute merchandising functions including stock replenishment, visual display design, and maintenance of store organization and cleanliness

Qualifications

• 3–5 years of prior experience in a keyholder, supervisory, or lead sales position
• Demonstrated commitment to delivering superior customer service in luxury or premium retail
• Deep engagement with brand culture and ability to communicate brand values authentically to customers
• Proven ability to work collaboratively within a diverse, fast-paced team environment
• Strong capability to establish, plan, and achieve sales and operational goals
• Excellent verbal communication and interpersonal skills

Skills

Experience

3–5 years in a keyholder, lead sales, or supervisory retail position, preferably in luxury watches, fashion, or premium goods.

Education

High school diploma or equivalent; retail management certification or advanced training in customer service is preferred.

Workplace

Benefits

Health insurance for employee and dependents (employer contribution begins first of month following 30 days of employment); employee product discount; TransitChek Program (pre-tax commuting and parking savings); internal transfer and career growth opportunities.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.