Swatch Keyholder Sales Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $18–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 16, 2026
About Swatch
Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.
Swatch Keyholder Sales Supervisor at World Trade Center, New York. $18–$19.50/hr plus commission. Lead retail team and exceed sales targets.
Role & Responsibilities
- Greet customers in a timely, professional and personable manner, embodying the brand's approachability and creative ethos
- Leverage extensive product knowledge and selection expertise to deliver exceptional service and cultivate lasting customer relationships
- Consistently meet and exceed individual and store-level sales objectives and revenue targets
- Exercise sound judgment and initiative as a self-starter in all operational and customer-facing situations
- Manage multiple priorities and tasks simultaneously with efficiency and grace
- Execute merchandising tasks including stock replenishment, visual display curation, and maintenance of store organization and cleanliness
- Lead by example and foster a collaborative, energetic team environment
- Plan, establish, and systematically achieve performance and team goals
Qualifications
- 2+ years documented experience in a Keyholder, supervisory, or lead sales position within retail
- Demonstrated ability to consistently deliver superior customer service and exceed sales objectives
- Strong understanding of luxury timepiece categories, brand heritage, and design philosophy
- Excellent verbal and interpersonal communication skills with ability to engage diverse customer base
- Self-directed and goal-oriented with proven track record of planning and achieving targets
- Team player with collaborative approach to fast-paced, energetic work environment
Skills
Experience
2+ years in a Keyholder, supervisory, or lead sales position within retail or luxury watch retail environments. Demonstrated track record of meeting and exceeding sales targets while maintaining exceptional customer service standards.
Education
High school diploma or general education diploma (GED) required; retail or luxury goods certification preferred.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 18 to USD 19.50 per hour.
Benefits
Excellent health, dental and vision insurance (eligible first of the month following 30 days of employment with generous employer contribution); immediate 401(k) participation with 100% vested employer match after one year; company-paid life insurance and long-term disability; 18 PTO days annually, increasing to 23 PTO days after 5 years; 7 additional paid days per year for medical, parental, and military leave; holiday pay; voluntary flexible spending account; short-term disability and accident/hospital indemnity insurance; employee product discount; internal transfer and career advancement opportunities; $500 employee referral bonuses.
Culture
Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Lead Associate», «Key Holder Supervisor», «Sales Lead», «Senior Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.