Swatch Keyholder
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 31, 2026
About Swatch
Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.
Swatch Keyholder at World Trade Center, New York. Full-time retail management position overseeing daily store operations and staff supervision.
Role & Responsibilities
- Manage store opening and closing procedures, including security protocols and cash handling
- Oversee daily retail operations and ensure adherence to Swatch brand standards
- Supervise and mentor sales associates on floor, providing guidance on customer service excellence
- Handle cash management, daily reconciliations, and banking procedures
- Monitor inventory levels and coordinate stock replenishment with distribution centers
- Ensure visual merchandising standards are maintained throughout the store
- Address customer inquiries and resolve complaints with professionalism and discretion
- Report operational issues to store management and execute corrective actions
Qualifications
- Retail management experience or equivalent supervisory background
- Strong cash handling and point-of-sale (POS) system proficiency
- Demonstrated ability to lead and motivate retail staff
- Excellent customer service skills and product knowledge capability
- Ability to work independently and manage multiple responsibilities
- Flexibility to work retail hours, including evenings, weekends, and holidays as required
Skills
Experience
Minimum 2-3 years of retail management or supervisory experience, preferably in luxury watches, jewelry, or premium retail environments. Prior keyholder or assistant manager responsibilities required.
Education
High school diploma or equivalent; retail management certification or additional training preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Keyholder», «Key Manager», «Operations Keyholder», «Assistant Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.