Swatch Keyholder
- Location
- Garden CityNew YorkUSA
- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- May 4, 2026
About Swatch
Swatch is a design-driven watchmaker celebrated for bold aesthetics, accessible luxury and technical innovation. As part of the Swatch Group, the brand balances Swiss watchmaking heritage with contemporary fashion and technology, operating a global retail network that emphasizes creativity, trend-led product assortments and memorable client experiences.
Swatch — Keyholder (Part-time) at Roosevelt Field, Garden City, NY. Supervise store operations and deliver exceptional client service for Swatch.
Role & Responsibilities
- Open and close the Roosevelt Field store, maintaining security protocols and cash reconciliation.
- Lead sales floor activity during assigned shifts: coach and motivate the sales team to achieve KPIs and conversion targets.
- Deliver exceptional client service, build rapport with repeat customers and support clienteling initiatives.
- Execute visual merchandising standards, ensure product presentation and stock replenishment align with brand directives.
- Oversee inventory processes including stock counts, receiving and loss-prevention measures.
- Train new hires on sales techniques, POS procedures and brand product knowledge; act as escalation point for customer issues.
Qualifications
- Proven retail experience with previous keyholder, supervisory or shift-lead responsibilities.
- Demonstrated ability to meet sales targets and coach a small team.
- Strong numeracy and cash-handling accuracy; trustworthy with store security procedures.
- Flexible availability including weekends and holidays; punctual and dependable.
- High school diploma or equivalent preferred; eligibility to work in the United States required.
Skills
Experience
Typically 1–3 years of frontline retail experience with at least some supervisory or keyholder duties; track record of meeting sales objectives and leading teams during shifts.
Education
High school diploma or equivalent preferred.
Workplace
The role is situated in Garden City, New York, USA — conveniently close to New York.
Culture
Swatch fosters a fast-paced, design-led retail culture that celebrates creativity and accessibility. Employees operate within a collaborative, client-centric environment rooted in Swiss watchmaking standards and global brand innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Keyholder», «Assistant Store Supervisor», «Shift Lead — Retail», «Client Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.