Swatch Keyholder – Retail Sales

About Swatch

Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.

Swatch seeks a Keyholder with 2+ years of lead sales or keyholder experience to join its SouthPark retail location in Charlotte. This full-time position emphasizes exceptional customer service, strong product knowledge of Swatch timepieces, and the ability to consistently meet or exceed sales targets. The successful candidate will greet customers in a professional manner, build lasting customer relationships, manage merchandising and visual displays, and demonstrate strong leadership in a fast-paced retail environment.

Role & Responsibilities

• Greet customers in a timely, professional, and personable manner, embodying the Swatch brand values
• Leverage comprehensive product knowledge to deliver exceptional service and cultivate customer relationships
• Meet and exceed individual sales goals and contribute to store-level sales objectives
• Supervise team operations and demonstrate strong judgment in fast-paced retail situations
• Execute merchandising tasks including stock replenishment, visual displays, and store organization
• Maintain exceptional standards of store cleanliness and operational efficiency
• Train and mentor retail staff on product knowledge and customer service best practices
• Manage register transactions and inventory accuracy

Qualifications

• 2+ years of experience in a keyholder or lead sales position
• Proven track record of meeting or exceeding sales targets
• Strong verbal and interpersonal communication skills
• Ability to thrive in a team-oriented, fast-paced environment
• Demonstrated capacity for planning, setting, and achieving goals
• Customer-service oriented with a natural affinity for relationship building

Skills

Experience

2+ years in a keyholder, lead sales, or supervisory retail position, preferably in luxury watches or timepieces; proven ability to deliver superior customer service and drive sales performance.

Education

High school diploma or equivalent; additional retail management training or certification is a plus.

Workplace

Benefits

Health, dental, and vision insurance (eligible first of month following 30 days; generous employer contribution); 401(k) with 100% employer match after one year; company-paid life insurance and long-term disability; 18 PTO days annually, increasing to 23 after five years; 7 additional paid days for medical, parental, and military leave; holiday pay; flexible spending account and short-term disability; employee product discount; internal transfer opportunities; $500 employee referral bonuses.

Culture

Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.