Swatch Inventory and Customer Care Coordinator
- Employment
- Full-Time
- Seniority
- Junior
- Department
- Supply Chain, Logistics & Inventory
- Industry
- Fine Watches & Horology
- Posted
- Oct 5, 2026
About Swatch
Swatch is an iconic Swiss watchmaking brand that has redefined timekeeping through bold design, precision engineering, and a democratic spirit of creativity since 1983. As an employer, the brand offers an energetic, international environment where innovation, craftsmanship, marketing flair, and cultural relevance converge. Employees are invited to contribute to a house known for challenging convention, celebrating individuality, and bringing Swiss quality to a global audience. With the strength of the Swatch Group behind it, Swatch provides opportunities across product development, retail, communications, operations, and digital transformation, attracting talents who thrive at the intersection of design, technology, and contemporary lifestyle.
Swatch is seeking an Inventory and Customer Care Coordinator in Richmond, Victoria, to support retail, ecommerce and wholesale channels across Australia and New Zealand. The role combines inventory management, customer care, ecommerce operations and wholesale support, working with local teams and Swatch headquarters in Switzerland.
Role & Responsibilities
- Manage Swatch and Flik Flak inventory across retail, ecommerce, wholesale and logistics.
- Coordinate stock orders, replenishment, allocations and store transfers.
- Support new product launches, product setup, pricing and stock availability.
- Monitor best-selling, slow-moving and discontinued inventory and recommend actions.
- Provide customer care to customers in Australia and New Zealand by phone and email.
- Manage customer returns, warranties, replacements and accessory requests.
- Support ecommerce operations, including backorders, personalised orders and delivery enquiries.
- Manage the Swatch and Flik Flak product range for wholesale distribution.
Qualifications
- 1–2 years’ experience in business, sales analysis, retail or customer service.
- A tertiary qualification in Business or a related discipline is advantageous.
Skills
Experience
1–2 years in business, sales analysis, retail or customer service.
Education
A tertiary qualification in Business or a related discipline is advantageous.
Workplace
This position is based in Richmond, Victoria, Australia, within easy reach of Melbourne.
Culture
Swatch fosters a vibrant, creative workplace where Swiss precision meets bold self-expression and accessible design. As an employer, it encourages innovation, collaboration, and a playful entrepreneurial spirit, bringing together diverse teams across retail, design, marketing, and operations in a dynamic international environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Inventory Coordinator», «Customer Care Coordinator», «Inventory and Customer Service Specialist», «Stock and Customer Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.