- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Nov 5, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
Swatch Group is seeking a Watch Diagnostics and Quick Services Technician for its Customer Service workshop team in Melbourne. The role diagnoses and services mechanical and quartz watches, performs quality checks, supports customer service teams and while-you-wait services, and records workflow in SAP. The technician helps meet quality, productivity and turnaround targets while supporting workshop improvement initiatives.
Role & Responsibilities
- Diagnose and assess mechanical and quartz watches.
- Perform battery replacements, water-resistance tests, and minor repairs.
- Identify service requirements and evaluate watch condition.
- Conduct quality control checks to meet brand standards.
- Record diagnostics, repairs, and workflow updates in SAP.
- Provide technical support to customer service teams.
- Assist customers with while-you-wait services.
- Maintain workshop tools, equipment, and housekeeping standards.
- Support continuous-improvement and workshop-excellence initiatives.
Qualifications
- Strong attention to detail and manual dexterity.
- Experience with precision products, repairs, or diagnostics.
- Excellent organisational and time-management skills.
- Confidence using computer systems and data-entry tools.
- Commitment to quality, productivity, and continuous improvement.
- Strong communication and teamwork skills.
- Experience in service, repair, technical, or manufacturing environments preferred.
- Interest in watches, luxury products, or mechanical craftsmanship.
Skills
Workplace
The successful candidate will be located in Melbourne, Victoria, Australia.
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Benefits
Ongoing training and development; a collaborative and professional working environment.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Watch Service Technician», «Watch Repair Technician», «Timepiece Diagnostics Technician», «After-Sales Watch Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.