Swatch Group Watch Diagnostician
- Location
- Besançon Bourgogne-Franche-Comté France
- Address
- Rue La Fayette 18, 25000 Besançon View map
- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Sep 29, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
The Swatch Group's Besançon Service Centre seeks a Watch Diagnostician to assess all customer timepieces received at the facility. The role encompasses identifying watch brands, calibres, references, and bracelets; establishing the condition of each piece and determining required interventions; and adhering strictly to technical directives specific to each brand to ensure diagnostic precision. The position also includes responding to client inquiries regarding initial assessments and performing targeted interventions such as bracelet replacement, battery changes, and data entry when necessary.
Role & Responsibilities
- Conduct comprehensive diagnostics on all customer watches received at the Besançon Service Centre
- Identify watch brand, calibre, reference number, and bracelet specifications
- Assess the overall condition of each timepiece and determine the scope of required work
- Apply technical brand-specific directives to ensure accurate and precise diagnostics
- Address client clarification requests and explain the initial diagnostic proposal
- Perform targeted interventions including bracelet replacement, battery changes, and similar procedures
- Complete data entry and encoding tasks as required
Qualifications
- Technical education or equivalent qualification in horology
- Demonstrated passion for watchmaking and the Swatch Group's product portfolio
- Proven experience in a similar watch diagnostics or repair role
Skills
Experience
Proven experience in a comparable watch diagnostics or service position, with demonstrated technical proficiency in timepiece assessment and repair.
Education
Technical education in horology or related watchmaking discipline.
Workplace
This position is based in Besançon, Bourgogne-Franche-Comté, France.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Horology Technician», «Watch Service Technician», «Timepiece Diagnostics Specialist», «Watch Repair Diagnostician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.