- Location
- Rue La Fayette 18 (View map)25000 BesançonFrance
- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- Fine Watches & Horology
- Posted
- Oct 19, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
The Watch Diagnostic Technician works within the diagnostic team at Swatch Group’s service center in Besançon, assessing customer watches, determining required work, and conducting occasional partial interventions such as strap or battery changes. The role is a permanent CDI contract.
Role & Responsibilities
- Diagnose all customer watches received at the service center.
- Identify each watch’s brand, calibre, references, and strap.
- Assess the condition of each watch and determine the work required.
- Follow the technical guidelines of each relevant brand to provide an accurate diagnosis.
- Respond to follow-up requests for clarification and explain the initial proposal.
- Carry out occasional partial interventions on watches, such as replacing straps and batteries.
- Enter and encode information as needed.
Qualifications
- Technical training.
- Passion for the company’s products.
- Experience in a similar role.
- Rigor, dynamism, and ability to work as part of a team.
- Horological technical skills.
Skills
Experience
Experience in a similar role.
Education
Technical training.
Workplace
This position is based in Besançon, Bourgogne-Franche-Comté, France.
Explore jobs in Bourgogne-Franche-Comté or in France.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Horological Diagnostic Technician», «Watch Service Technician», «Watch Repair Technician», «Horology Technician», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.