Swatch Group Store Manager — Shop‑in‑Shop (Manor Lausanne)
About Swatch Group
Swatch Group Les Boutiques SA is the Swatch Group’s Swiss multi‑brand retail network, operating shop‑in‑shop concepts within national department stores and standalone boutiques. As part of the Swatch Group — a global leader in Swiss watchmaking known for both mass‑market and premium brands — the company combines watchmaking heritage with retail excellence to present brands such as Swatch, Tissot, Rado, Hamilton, Mido, Balmain and Certina.
Swatch Group Les Boutiques SA seeks a Store Manager (100%) for Shop‑in‑Shop Manor Lausanne — lead sales, operations and a retail team in Lausanne.
Role & Responsibilities
- Lead daily operations of the Shop‑in‑Shop at Manor Lausanne, ensuring exceptional client service and adherence to brand standards.
- Drive sales performance and achieve revenue, conversion and average‑ticket targets through active selling and team coaching.
- Recruit, onboard and develop a high‑performing retail team; create schedules, conduct performance reviews and set individual objectives.
- Manage merchandising and visual presentation to reflect brand guidelines and seasonal campaigns within the Manor environment.
- Oversee inventory control, stock replenishment, deliveries and stock‑taking procedures to minimise shrinkage and ensure availability.
- Implement local marketing initiatives and collaborate with Manor and central Swatch Group teams on promotions and events.
- Monitor KPIs and produce regular sales and operational reports; propose corrective actions to optimise performance.
- Ensure compliance with cash handling, store security, health & safety and company policies.
Qualifications
- Minimum 3–5 years’ progressive retail management experience, preferably within watches, jewelry or luxury goods.
- Proven track record of meeting sales targets and leading a frontline retail team.
- Strong commercial acumen with experience managing P&L metrics or store performance indicators.
- Excellent interpersonal and organisational skills with the ability to coach and motivate staff.
Skills
Experience
Three to five years of retail management experience, ideally in watches, jewelry or other luxury categories, with demonstrated success in driving sales, developing teams and managing daily store operations.
Education
Vocational diploma or degree in retail, business or hospitality preferred; equivalent professional experience in luxury retail accepted.
Workplace
This position is based in Lausanne, Vaud, Switzerland.
Culture
The employer embodies Swiss watchmaking heritage combined with a commercial retail mindset, operating within a multi‑brand environment that values precision, presentation and customer care. The workplace emphasizes teamwork, professional development and close collaboration with both department‑store partners and the broader Swatch Group network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique Manager — Watches & Jewelry», «Retail Store Manager — Shop‑in‑Shop», «Shop Manager — Luxury Timepieces», «Retail Team Manager — Department Store Boutique», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.