Swatch Group Store Manager — Shop‑in‑Shop (Manor Lausanne)

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Employment Full-time
Seniority Manager
Posted ✦ Today
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Swatch Group Les Boutiques SA seeks a Store Manager (100%) for Shop‑in‑Shop Manor Lausanne — lead sales, operations and a retail team in Lausanne.

Overview

Swatch Group Les Boutiques SA is the Swatch Group’s Swiss multi‑brand retail network, operating shop‑in‑shop concepts within national department stores and standalone boutiques. As part of the Swatch Group — a global leader in Swiss watchmaking known for both mass‑market and premium brands — the company combines watchmaking heritage with retail excellence to present brands such as Swatch, Tissot, Rado, Hamilton, Mido, Balmain and Certina.

Role & Responsibilities

  • Lead daily operations of the Shop‑in‑Shop at Manor Lausanne, ensuring exceptional client service and adherence to brand standards.
  • Drive sales performance and achieve revenue, conversion and average‑ticket targets through active selling and team coaching.
  • Recruit, onboard and develop a high‑performing retail team; create schedules, conduct performance reviews and set individual objectives.
  • Manage merchandising and visual presentation to reflect brand guidelines and seasonal campaigns within the Manor environment.
  • Oversee inventory control, stock replenishment, deliveries and stock‑taking procedures to minimise shrinkage and ensure availability.
  • Implement local marketing initiatives and collaborate with Manor and central Swatch Group teams on promotions and events.
  • Monitor KPIs and produce regular sales and operational reports; propose corrective actions to optimise performance.
  • Ensure compliance with cash handling, store security, health & safety and company policies.

Qualifications

  • Minimum 3–5 years’ progressive retail management experience, preferably within watches, jewelry or luxury goods.
  • Proven track record of meeting sales targets and leading a frontline retail team.
  • Strong commercial acumen with experience managing P&L metrics or store performance indicators.
  • Excellent interpersonal and organisational skills with the ability to coach and motivate staff.

Skills

Team leadership and staff coaching Sales target setting and performance management Visual merchandising and store presentation Inventory management and stock control Client relationship management and customer service excellence KPI analysis and sales reporting Cash handling and loss prevention Collaboration with retail partners and corporate teams

Experience

Three to five years of retail management experience, ideally in watches, jewelry or other luxury categories, with demonstrated success in driving sales, developing teams and managing daily store operations.

Education

Vocational diploma or degree in retail, business or hospitality preferred; equivalent professional experience in luxury retail accepted.

Workplace

This position is based in Lausanne, Vaud, Switzerland. Cerulean lists 2 open roles in Lausanne, including 1 posted recently. The broader Vaud area accounts for 58 active listings on Cerulean, 3 of which are new. In Switzerland as a whole, Cerulean currently features 734 open positions, with 18 posted this week.

Culture

The employer embodies Swiss watchmaking heritage combined with a commercial retail mindset, operating within a multi‑brand environment that values precision, presentation and customer care. The workplace emphasizes teamwork, professional development and close collaboration with both department‑store partners and the broader Swatch Group network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.