Swatch Group Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Sep 24, 2026
About Swatch Group
Swatch Group stands as one of the world’s foremost watchmaking groups, uniting Swiss industrial excellence with a portfolio of distinguished maisons spanning accessible design, prestige horology, and high complication craft. As an employer, the Group offers a uniquely integrated environment, from research, manufacturing, and movement development to brand management, retail, and global operations. Rooted in Biel/Bienne and present worldwide, it values technical mastery, creative curiosity, and long-term commitment. Employees contribute to a culture where heritage, innovation, precision, and entrepreneurial energy converge, supporting iconic brands while shaping the future of Swiss watchmaking on an international stage.
Swatch Group seeks an experienced Store Manager in Melbourne to lead Swatch and Tissot retail operations and high-performing teams.
Role & Responsibilities
- Champion a customer-first culture and deliver unforgettable retail experiences that reflect brand values
- Handle customer concerns with confidence, empathy and strategic problem-solving
- Build and nurture customer relationships that foster brand loyalty
- Recruit, onboard and train team members to set them up for success and long-term engagement
- Lead and motivate the team to achieve and exceed sales targets and key performance indicators
- Identify individual strengths, unlock potential and develop team members through coaching and mentorship
- Analyse sales results and operational metrics to identify performance opportunities and implement improvements
- Maintain exceptional visual merchandising standards that authentically represent the Swatch and Tissot brands
- Lead by example through exceptional service delivery and comprehensive product knowledge
- Manage all reporting, administration and compliance requirements according to company standards
- Adhere to company policies, procedures and brand guidelines to ensure consistency
- Execute inventory management and stocktake processes with precision and accuracy
Qualifications
- Proven experience as a Store Manager, Assistant Store Manager or in a retail leadership capacity
- Strong leadership skills with demonstrated ability to engage, coach and inspire diverse teams
- Exceptional customer service orientation and relationship-building capability
- Excellent verbal and written communication skills
- Experience in watches, jewellery, fashion, lifestyle or premium retail environments (preferred)
- Passion for design, innovation and delivering memorable customer experiences (preferred)
- Ability to create excitement, engagement and energy within a team and retail environment (preferred)
Skills
Experience
Previous experience in a store management, assistant store management, or retail leadership role is required. Experience in the watches, jewellery, fashion, lifestyle or premium retail sectors is advantageous.
Education
No specific educational qualification stated; retail management experience is the primary criterion.
Workplace
The role is situated in Melbourne, Victoria, Australia.
Culture
Swatch Group offers a dynamic, multicultural workplace rooted in Swiss precision, creativity, and a deep passion for watchmaking. As an employer, it brings together craftsmanship, industrial expertise, and brand diversity, giving teams the opportunity to contribute to both iconic heritage maisons and forward-looking innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Retail Operations Manager», «Store Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.