Swatch Group Store Manager

Overview

Swatch Group is a vertically integrated Swiss watchmaking group that designs, manufactures and distributes a broad portfolio of brands across the global luxury and accessible-luxury spectrum. The organisation combines industrial-scale production of movements and components with maison-level craftsmanship and a worldwide retail and service network, offering employees exposure to technical excellence, product innovation and international retail operations.

Role & Responsibilities

• Lead all store operations at the Barcelona boutique to achieve sales targets, margin and KPI objectives while protecting brand standards.
• Recruit, coach and develop a high-performing retail team; set schedules, conduct performance reviews and foster a client-centric sales culture.
• Own day-to-day P&L awareness: manage inventory, stock replenishment, visual merchandising and expense control to maximise profitability.
• Deliver exemplary client service and after-sales care, liaising with the brand’s service centres for repairs and warranties.
• Implement regional and global commercial initiatives, promotional calendars and merchandising directives while ensuring compliance with corporate policies and local regulations.
• Maintain loss-prevention controls, audit readiness and operational excellence across store processes and documentation.
• Prepare regular sales and operational reports for regional management and contribute market feedback to merchandising and wholesale teams.

Qualifications

• Proven track record of store management with full P&L accountability — typically 3+ years in retail management, preferably in watches, jewellery or luxury goods.
• Demonstrated leadership in recruitment, coaching and performance management of multi-disciplinary retail teams.
• Commercially astute with strong knowledge of retail KPIs, inventory management and visual merchandising standards.
• Excellent organisational skills, attention to operational detail and familiarity with boutique-level clienteling practices.
• Legal right to work in Spain and availability to work flexible hours including weekends and peak retail periods.

Skills

Experience

Minimum three years of progressive retail management experience with responsibility for sales targets, team leadership and store operations; experience in watches, jewellery or luxury fashion strongly preferred.

Education

Bachelor’s degree in business, retail management or a related discipline preferred; equivalent professional experience accepted.

Workplace

Culture

The Swatch Group blends Swiss technical mastery with entrepreneurial retail energy; employees operate within a results-driven, craft-focused environment that values precision, innovation and high standards of client service. Cross-functional collaboration between manufacturing, after-sales and commercial teams is a hallmark of the workplace.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.